Assert Yourself: Learning to Be Assertive

Introduction

Assertive, confident staff are more motivated and more productive. They benefit the business because they know how to communicate appropriately, and build better working relationships by respecting the views and ideas of others.

Assert Yourself: Learning to be Assertive explores what assertive behaviour is - and what it isn't. The course examines three key skills to help staff strike the right balance between aggressive and passive behaviour. From overcoming the fear of being honest to being able to say 'no', the course will build assertiveness skills so that staff can be more positive, more creative and get their job done more effectively.

This course is structured around a series of engaging video clips featuring Kris Marshall and Pippa Haywood. Key messages are delivered with simplicity and impact, making learning more memorable.

Who is the course for?

Assert Yourself: Learning to Be Assertive is suitable for anybody who desires to behave more assertively in the workplace, but is unsure of where to start or has limited understanding of how to communicate effectively.

This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.

What will you get from this course?

When you have completed this course you will be able to:

• understand what is meant by assertive behaviour
• recognise submissive, aggressive and assertive behaviour in others
• use the three main principles of assertive behaviour to negotiate positive outcomes in demanding situations
• deliver and receive praise and criticism honestly and assertively
• follow the rules for writing appropriate emails

Course features

Famous faces including Kris Marshall and Pippa Haywood will show you how to and how not to communicate positively in the workplace. The course shows a range of characters demonstrating submissive, aggressive and assertive behaviours, and the effect of each on their colleagues. Kris provides guidance on how to apply the three principles of assertive behaviour to ensure you maintain a positive attitude and display appropriate behaviour whether communicating face-to-face or by email.

Set in everyday surroundings, well-known performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them. The familiar settings and witty role play will help you to apply the material to your own workplace.

Before you begin the course, you'll take a short test to help identify any knowledge gaps. As you work through the course, you'll be presented with simple exercises to check your learning. At the end there is a 15 question quiz to help sum up what you have learned.

You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.

Course Code

104198BT047

Other courses you might be interested in

Straight Talking: The Art of Assertiveness
Negotiating: Tying the Knot
Performance Review: Every Appraisee's Dream

Five reasons to enrol on an eCourse - today!

• You get value for money. Competitively priced, eCourses take place on-site so there's no need to waste valuable time and money travelling to a course.
• You can start straight away. Online eCourses are just a few clicks away and DVD and CD ROM eCourses can be with you in a matter of days. There's no paperwork and no fuss.
• Flexibility is built in. Learn when it suits your business and your colleagues, with training designed to fit in around your work patterns and personal life.
• You learn at your own level and at your own pace. Individuals remain in control of their learning and can fill in knowledge gaps rather than cover ground they're already familiar with.
• Team Managers or course buyers can track their employees' progress. Our online eCourses have an inbuilt tracking system ensuring that employees remain on schedule.