Can You Spare a Moment? Counselling Skills for Managers

Introduction

According to The Health and Safety Executive [1], 13.8 million working days are lost to work-related stress, depression or anxiety each year.  A business with the right systems in place to counsel staff will be able to prevent personal problems affecting performance, reduce rates of absenteeism and increase productivity.

Can You Spare a Moment?: Counselling Skills for Managers introduces basic counselling skills so that managers can encourage staff to be more forthcoming about their problems and work with their team to nip problems in the bud before they affect performance.   After exploring the techniques in the course, managers will be able to play a more active role in creating a healthy and productive working environment.

[1] Source: The 2006/07 survey of Self-reported Work-related Illness (SWI06/07)

Who is the course for?

Can You Spare a Moment?: Counselling Skills for Managers is a suitable starting point for people who are likely to become first-time managers, and those who are already managers, team leaders or personnel staff, but have little or no knowledge of how to handle delicate situations and encourage employees to overcome problems proactively.

This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.

What will you get from this course?

When you have completed this course you will be able to:

• watch for the signs that an employee is having problems
• know how to set up and conduct a counselling interview
• develop the behavioural skills of a counsellor
• support your staff in achieving a healthy work/life balance

Course features

Famous faces including Ricky Gervais, John Cleese and Lorraine Brunning show you how to develop counselling behaviours and the skills needed to help employees talk about and deal with personal problems.

Set in everyday surroundings, well-known performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them.  The familiar settings and witty role play will help you to apply the material to your own workplace.

Before you begin you’ll take a short test to help identify any knowledge gaps. As you work through the course you’ll be presented with simple exercises to check your learning.

You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.

Other courses you might be interested in

The Helping Hand: Coaching Skills for Managers
You'll Soon Get the Hang of It: The Techniques of One-to-One Training
Straight Talking: The Art of Assertiveness
Harvard ManageMentor

Course code

104198BT003

Five reasons to enrol on an eCourse - today!

• You get value for money. Competitively priced, eCourses take place on-site so there's no need to waste valuable time and money travelling to a course.
• You can start straight away. Online eCourses are just a few clicks away and DVD and CD ROM eCourses can be with you in a matter of days. There's no paperwork and no fuss.
• Flexibility is built in. Learn when it suits your business and your colleagues, with training designed to fit in around your work patterns and personal life.
• You learn at your own level and at your own pace. Individuals remain in control of their learning and can fill in knowledge gaps rather than cover ground they're already familiar with.
• Team Managers or course buyers can track their employees' progress. Our online eCourses have an inbuilt tracking system ensuring that employees remain on schedule.