I'd Like a Word With You: The Discipline Interview

Introduction

Managing conflict at work and dealing with formal disciplinary cases costs small businesses an average of 17 days in management time and nearly £3,000 in costs associated with employment tribunal claims each year [1].  So it makes sound business sense to ensure that disciplinary interviews are conducted sympathetically, professionally and within the law.

I’d Like a Word with You: The Discipline Interview provides a useful introduction to the techniques used when conducting a successful discipline interview.  It will give managers new skills so that they can use the process to improve poor performance without damaging morale, causing unrest or falling foul of legislation.

[1] Source: Chartered Institute of Personnel and Development, January 2007

Who is the course for?

I’d Like a Word with You: The Discipline Interview is ideal for managers and team leaders who have limited experience of how to handle a discipline interview in a positive and constructive way.

This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.

What will you get from this course?

When you have completed this course you will be able to:

• outline the five stages of a discipline interview
• be prepared for a discipline interview
• use listening skills to uncover the true reasons for an individual's lack of performance
• know how to work out a plan to bring someone's performance up to the expected standard

Course features

Famous faces including Hugh Laurie, Paul Merton and Dawn French will show you how to and how not to go about conducting a discipline interview. The course follows three characters, Ethelred the Unready, Ivan the Terrible and Gillian the Silent as they all handle discipline interviews badly in their own way. They go on to learn how following the five stages of conducting a discipline interview changes it into a motivating and constructive experience.

Set in everyday surroundings, well-known performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them.  The familiar settings and witty role play will help you to apply the material to your own workplace.

Before you begin you’ll take a short test to help identify any knowledge gaps. As you work through the course you’ll be presented with simple exercises to check your learning.

You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.

Other courses you might be interested in

Performance Matters: The Need for Constructive Criticism
Performance Matters: The Importance of Praise
The Dreaded Appraisal: Both Sides of the Appraisal Interview
Harvard ManageMentor

Course code

104198BT019

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